Frequently Asked

Questions

If you have any questions not listed below, please feel free to contact us directly.

I have technical issues with my Occlusense®, how can I get help?


Please view our guide page for video references, aswell as our support page for our online helpcenter.




Do you offer refunds or returns?


We offer refunds and returns for defective items. We cannot accept returns for opened or used items. If you need to return an item, simply contact us and describe your reason for return. We’ll notify you with an update via e-mail. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).




What shipping services to you offer?


We can ship to any address in Australia. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.




Do you offer set-up/technical support services for Occlusense® in my area?


Live technical support services in Australia will be available in late 2020.




Do you offer discounts on bulk purchases?


We offer specials on quanitity for sensor products. For any other bulk purchasing enquiries pleases contact us.





Contact Us.

If your question isn't listed above, please don't hesitate to enquire with our team directly.