If you have any questions not listed below, please feel free to contact us directly.

Please view our guide page for video references, aswell as our support page for our online helpcenter.

We offer refunds and returns for defective items. We cannot accept returns for opened or used items. If you need to return an item, simply contact us and describe your reason for return. We’ll notify you with an update via e-mail. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We can ship to any address in Australia. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.

Live technical support services in Australia will be available in late 2020.

We offer specials on quanitity for sensor products. For any other bulk purchasing enquiries pleases contact us.